Price and quotation
-
You can get a quote directly on www.thepackengers.com in the "obtain a quote" or send us a simple email to hello@thepackengers.com. We are committed to answering you within a maximum of 2 hours. No request for a quote by phone will be processed.
-
ThePackengers is revolutionizing the packaging and shipping of fragile objects by the digitalization of all process, from automatic quotation calculation to the shipment of goods. This digitalization makes it possible to massify volumes This makes it possible to optimize the costs as much as possible.
-
The price corresponds to a sum of services: removal, packaging, transport, administrative and customs formalities and finally all risk insurance.
-
Yes because there are incompressible costs that are not correlated with the value of the object. An object whose price is very high may have a higher packaging and transport cost to its market value. This is independent of our will.
-
We do not change the prices from the moment an order is set, and as part of the detail of the service indicated in "This price includes"
-
No, some objects are subject to specific regulations depending on countries such as weapons, rare essences, alcohols, etc. We can also make reservations about the nature and the size of the lot.
-
Have you checked your spam? On average we respond to price requests in less than 2 hours.
My customer area
-
You must access your quote/order page and click on " Receive my connection link". A verification link is sent to you in an automatic email. This guarantees that the email address you have provided is valid and allows you to create your password to connect. Once connected you have the possibility to follow the status of your orders in real time and consult your purchasing history. Also you will be able to provide other information such as your delivery address or telephone number. This information will be used to personalize your experience.
-
We invite you to click on "Forgot password". Subsequently, you will receive an email to re -edit a password. Also remember to check well in your spam.
-
After adjusting your order, a window opens onto the quote and your customer account inviting you to add your adjusted slip. We invite you to check your file before download.
-
Payment is made via a Stripe page, fully secure thanks to HTTPS and SSL protocols. The payment process is therefore carried out directly On the secure Stripe server. Sensitive data, such as bank card number and expiration date, are fully encrypted and protected thanks to a TLS protocol to prevent exchanged information from being intercepted in clear by a third party during the transaction. The card numbers are encrypted instantly and we never have access to it. Stripe does not keep the card numbers and relies on a secure infrastructure that meets the international PCI-DSS standard.
-
First of all, check whether all the boxes offered in the link are checked. Our collection system is one of the most efficient. In the majority of cases, If a payment does not pass, this is due to a card problem for lack of provision or expiration. We invite you to connect to your account to Be sure that your payment has gone well. To ensure this, the status of your order must be in progress.
-
You probably miss your adjusted slip and/or your phone number. Once added, you will receive an email mentioning your order is complete.
-
You can group items/objects only if the removal takes place at the same time and at the same address during a single order.
-
Logistics flows are organized by command and as such it is not possible to add additional items. Each order is processed distinctly.
-
Once the order has been regulated, no VAT refund is possible. It is up to you to declare the amount of VAT disbursed to the tax authorities.
-
Once connected to your account, you can modify your billing address for your future orders. Orders in progress cannot change billing address.
-
Any request for modification of delivery address after payment of your order generates a minimum of invoicing 15 €, and beyond according to the new destination. You must write to hello@thepackengers.com to receive a new quote. A change of address during the order generates additional deadlines. Before or after express?
Order follow-up
-
You can follow Vore order by logging into your account, in the "Your Orders" section, on our site www.thepackengers.com in "Follow my sending".
-
On average our collection tours are 2 times a week on all removal points, ie removal times of around 48/72 hours. Please note, we are not responsible for the time limits for providing your lot by your seller, as well as the passage slots that he authorizes us. As soon as we receive its agreement, we organize the removal.
-
We are able to carry out CITES type formalities, export licenses, cultural property certificate, etc. within the framework of the regulations in force. If your object is subject to these obligations, one of our operators will contact you directly. Obtaining documents may considerably extend shipping times and will result in additional invoicing on a case -by -case basis.
-
The packaging and administrative management treatment is on average 24/48h
-
Our packaging expertise for any type of object optimizes the cost and protection ratio. We take into account the criteria of fragility, value and destination. The packaging is made in our warehouses by our experts: simple envelope, cardboard tube, under cover, buffer, boxes, wooden boxes, easel boxes to the case box.
-
ThePackengers is a professional packaging. We assume the quality of our packaging and taking into account our processes we cannot modify our packaging for specific requests. Our expertise thus the quality of our packaging guarantees you maximum protection.
-
As soon as your order is packed we organize the shipping, customs formalities if necessary, and order the final carrier so that it intervenes. This step takes a few hours.
-
The transport period depends on the distance and the mode of transport. The majority of our shipments are made by expressists such as DHL, Fedex, UPS for small volume orders with an average period of 24 to 72 hours.
-
As for kidnappings, ThePackengers uses its own means thanks to our staff and our vehicle fleet. With regard to shipments after the packaging phase, parcels are given to our network of partners. The majority of packages are shipped by DHL type expressists, Fedex, UPS etc ...
-
Yes. In your order we invite you to tell us your floor. Depending on volume and weight, this delivery can impact the price. ThePackengers cannot be held responsible in the event that your order cannot be delivered upstairs for common sense reasons, As for example if she does not go through the staircase for reasons of her size. Certain bulky orders which must be delivered by several people may initiate additional deadlines in order to organize specific handling.
-
Except in exceptional cases, we respect the provisional delivery days but we cannot guarantee a specific time. Deliveries are made as part of a tour and we are therefore dependent on previous and imponderable deliveries.
-
The majority of orders go through our warehouses as part of the organization of logistics flows and also to be able to pack/condition goods.
-
The recipient is responsible for paying the formalities, rights and taxes according to the regulations in force in the country of destination. ThePackengers cannot be held responsible in the event of delay in delivery to non -compliance with the local regulations by the recipient.
-
We are not equipped to guarantee a continuous chain of temperature and controlled humidity and as such we will accept no complaints.
Insurance
-
Our quotes systematically include an all -risk insurance provision. It is up to you to decide or not if you want to contract it. If you contract insurance you are covered in case of damage, damage or losses. If you do not contract insurance, no complaints will be accepted.
-
Please check the amount to be provided on all our quotes before payment. You can change the amount to be provided directly on the quote or by email to hello@thepackengers.com. After payment of your order our responsibility cannot be engaged beyond the amount indicated on your order.
-
In the event of a problem noted, if possible indicate specific reserves on the delivery slip: presence of shock, missing room, crushed cardboard or other. At the latest in the 72 hours after delivery, you must go to www.thepackengers.com in the "Help " tab at the section "declare a claim". You must attach to your declaration: original invoices of goods, delivery voucher with reservations, photographs, estimate of the damage, repair/catering quote if possible. Immerately keep the goods as it stands. After studying your declaration we will come back to you quickly for a full or partial refund if a restoration is possible.